Return to Upgrade Policy

Prins & Prins offers the following “return to upgrade” policy to all our clients. This offer is quite rare in the diamond trade as diamonds worldwide are sold on a machel und brocha basis, meaning once paid the deal is done.


All items are quoted, sold, credited or exchanged on the current US Dollar (US$) to South African Rand (ZAR) exchange basis.

Precious metal jewellery can be returned within 3 months of purchase. The amount Prins & Prins received (i.e. the purchase price less the VAT and credit card commissions) will be credited toward another purchase, provided the item(s) is/are not damaged in any way.

Credits will be issued once Prins & Prins have received the items at our offices at 66 Loop Street, Cape Town, South Africa.

All applicable freight costs and taxes (if any) are for the account of the returnee.

Diamonds that are returned must be accompanied by their original laboratory grading certificates. If not, or when doubts exists whether the stones are indeed the ones sold, a new grading certificate will be obtained from either the Jewellery Council of South Africa, the European Gemmological Laboratory, or the Gemological Institute of America, at the returner’s expense. Where applicable, the same will apply to any other gemstones originally sold with a grading certificate.

All items can be exchanged for a credit within 12 (twelve) months of purchase provided there is no damage to the item(S) and the item(s) has not been altered, for another item(s) of higher value. A credit of the full original purchase price excluding credit card commissions (where applicable) will be given to the client towards the new purchase price, the latter which includes VAT.

This offer is made without prejudice.