Terms and Conditions for Jewellery Repairs, Pearl and Bead re-stringing, Valuations and Re-sizing of rings

If and when you leave your jewellery with us for any of the above services,  you warrant that you are the legitimate owner, that you are legally allowed to enter into agreements, and that you accept all risks and indemnify Prins & Prins against any claims, loss or damage that may result from our handling and repair of your items.

On leaving items with us, you will receive a take-in note or a copy of our order form, on which a general description of your jewellery, the type of service required, the expected date of completion and your contact details are written. Please retain this and present it on collection.

Prices, Deposits and Quotations

If you request any of the above services, a Prins & Prins consultant will indicate if your items are suitable for the required service.  If suitable, you will receive a free price quotation, valid for seven days, with no obligation to accept. If our workshop needs to assess your items and a quotation cannot be given immediately, it will be sent to you via email or SMS, which you will have to accept before we can proceed with the repair.

Upon acceptance of our quote, you may be requested to pay a deposit before we proceed with your order.

If you want a ring re-sized, our consultant will measure the size of the specified finger.   Please be aware: the measurement of finger size can vary depending on the outside temperature, the use of certain medications, whether you partook in physical exercise earlier, and other factors.

Also, not all rings can be resized. Various factors such as the ring width, the style of ring, style of stone settings, metal type and the composition of the metal alloy determine whether a ring is re-sizeable. Rings made of Titanium and Tungsten cannot be resized and have to be re-made.

Resizing fees depend on whether the ring is still under warranty, the condition of the ring, the metal and alloy the ring is made of, how much metal is required for resizing, how much labour is required, whether the diamonds or coloured stones it contains need to be removed and reset after sizing.

You should know the integrity of the ring gets compromised during each sizing and that a tiny mark or colour difference may be visible as the solder used is differently alloyed for it to melt at a lower temperature.  We thus recommend a maximum of 3 re-sizings during a ring’s lifetime.

Some imported mass-produced rings are made from unusual alloy compositions, to facilitate easy metal flow during casting, and may have lower melting points than the alloys our local goldsmiths are used to. Damage can occur to such rings if it has a lower melting point than the commercially available solders.

Completion Dates and Collections

Our consultant will give you an expected completion date or you will receive it via email or SMS. This date is an estimate and delays will be communicated where possible.

Once your repaired jewellery is ready for collection our consultant will notify you via contact details as supplied to us.

When jewellery is repaired professionally, it offers an opportunity to reassess its value. Please ask your consultant to quote on a new or updated “Valuation Certificate for Insurance Purposes,” if so required.

You must inspect your repaired jewellery upon collection. If the repair meets your expectation in terms of look and quality, you will be required to sign a confirmation of collection, which will be proof that your order has been executed to your satisfaction. If you have paid a deposit the outstanding amount has to be paid before collection.

Jewellery left with Prins & Prins for any of the above-mentioned services must be collected within 90 days from the date on which we notified you it was ready for collection.  If you failed to collect your jewellery within this period, it will be deemed abandoned by you and we reserve the right to sell the item(s) to cover our costs of work done. In the event your jewellery is sold by us to cover our costs, you expressly indemnify us and waive any claim for loss or damage incurred as a result, whether directly or indirectly of your jewellery being sold.

Liabilities and Indemnities

In addition to the indemnity mention in our opening paragraph, you acknowledge and agree that:

Thank you for entrusting us with your jewellery.  Every care will be taken with your loved items.  Rest assured of our best attention, always.

  

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